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Patient experience

What to expect from your visit.

Many of our patients are coming back to dentistry after a long gap, sometimes years. The whole experience at SilverTree is built around that — longer appointment slots, plain-English explanations, and a named contact you can speak to between visits.

The journey

Four stages, one continuous relationship.

  1. Before you arrive

    Appointments are booked into longer slots than you may be used to — a new-patient examination runs around 45 minutes, and complex consultations are given the time they need. We confirm in writing, send anything you should bring, and aim to schedule around your day rather than the other way round.

  2. The consultation

    A clinical examination, the imaging that genuinely helps the diagnosis, and an unhurried conversation about what you’re hoping to change. You leave with a written plan and a written cost. There is no obligation to book treatment that day, and we won’t chase you afterwards.

  3. Treatment and recovery

    Treatment rooms are designed for comfort, not just throughput — soft lighting, a recovery room for longer cases, and space for a relative or carer to wait nearby. Local anaesthetic is standard; oral or IV sedation is available where it helps. We don’t rush, and we don’t book the next appointment over yours.

  4. Aftercare and maintenance

    Major restorative work carries a three-year minimum warranty, conditional on enrolment in our monthly maintenance plan. The plan covers routine reviews and hygiene at a fixed cadence — the work we did only holds up if it’s looked after, so we make that part of the price, not an upsell.

Concierge support

For complex cases that ask more of you.

Some of our work — full-arch implants in particular — runs over several visits and several months. For patients travelling to us from outside Bristol, we handle the practical side around your appointments (travel coordination, accommodation, scheduling) so it doesn’t get in the way of the clinical work.

Travel and accommodation

We coordinate appointments around your travel, recommend accommodation we know works for our patients, and stage longer treatment journeys so you’re not making the trip more often than you need to.

Direct point of contact

Complex cases have a single named coordinator who you can speak to directly between visits — for questions, scheduling, or simply a check-in.

What patients ask before booking

Come and see how it feels.

A consultation is the cleanest way to understand what we’re describing here. Book one, or send us a message — both routes go to the same person.

Book a consultationGetting to the practice

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Occasional updates from the practice.

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